Shipping Policy
At Shelly Glo Skin Care, we strive to provide fast, reliable, and convenient shipping options to ensure that you receive your skincare products in a timely manner. This Shipping Policy outlines important information about our shipping methods, delivery times, and policies.
Order Processing Time:
- Orders are typically processed and shipped within five (5) business days after payment is received.
- Orders placed on weekends or holidays will be processed on the following business day.
Shipping Methods:
- We offer several shipping options, including standard shipping, expedited shipping, and international shipping.
- Shipping costs and delivery times vary depending on the shipping method selected and the destination address.
- Customers can view available shipping options and their estimated delivery times during the checkout process.
Delivery Times:
- Delivery times vary depending on the shipping method selected, the destination address, and other factors such as customs processing for international shipments.
- Estimated delivery times for each shipping method are provided during the checkout process and are based on business days (excluding weekends and holidays).
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can track the status of your shipment by clicking on the tracking link provided in the email or by logging into your account on our website.
Shipping Restrictions:
- We currently ship to [list of countries or regions] and may have restrictions on shipping certain products to certain locations due to legal or regulatory reasons.
- Customers are responsible for providing accurate shipping information, including the correct shipping address and contact details, to ensure successful delivery.
Shipping Fees:
- Shipping fees are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination address.
- Shipping fees are displayed during the checkout process before payment is completed.
Shipping Insurance:
- We offer shipping insurance options for an additional fee to protect against loss, theft, or damage during transit. Customers can select this option during the checkout process if desired.
Delivery Issues:
- In the event of delivery issues such as delays, lost packages, or damaged goods, please contact us immediately for assistance. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.
International Shipping:
- International shipments may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the shipping charges paid at checkout.
- Customs policies and import regulations vary by country, so please check with your local customs office for information about any applicable fees or restrictions before placing your order.
Contact Us:
- If you have any questions, concerns, or special requests regarding shipping, please contact us. Our customer service team is here to assist you and ensure that your shipping experience with Shelly Glo Skin Care is a positive one.