At Shelly Glo Skin Care, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we’re here to help.
Return Eligibility
You may return most new, unopened items within 7 days of delivery for a full refund. We cannot accept returns of opened or used products due to hygiene reasons, unless they are defective or damaged upon arrival.
Refund Process
To initiate a return, please contact our customer service team with your order details and reason for the return. Our team will provide you with a return authorization and guide you through the process.
Return Shipping
Customers are responsible for the cost of return shipping unless the product is defective or damaged. We recommend using a trackable shipping method to ensure the safe return of the product. Please include your order number and contact information with the returned items.
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow 3 days for the refund to be processed and reflected in your account.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately upon receipt for assistance. We will arrange for a replacement or refund as appropriate, and cover any return shipping costs incurred.
