Quick answers to the things people ask most. If you don't see yours here, just message Shelly.
Yes! Every Shelly Glo product is free from parabens, sulfates, synthetic fragrances, artificial colors, and harmful preservatives. We use simple, recognizable ingredients — shea butter, coconut oil, essential oils, and hero ingredients like turmeric, neem, and coffee.
Most of our soaps work beautifully for sensitive skin because we avoid the harsh detergents in commercial products. However, every skin is unique. We recommend a patch test on the inside of your arm for 24 hours before regular use. Our Lavender, Coconut, and Plain Shea bars are especially gentle.
Charmeric combines turmeric with activated charcoal — great for deep cleansing, especially oily/acne-prone skin. Turmeric Glow Bar is straight turmeric for brightening and evening out skin tone. Both are bestsellers!
For most skin types, 2–3 times per week is ideal. Sensitive skin should start once a week. Don't over-exfoliate — your skin barrier needs time to repair between sessions. Always moisturize after.
Many of our customers see improvement within 2–4 weeks of consistent use, but skincare results vary by skin type and the cause of your acne. The Acne Box gives you a complete cleanse-exfoliate-moisturize routine using turmeric, neem, and natural antibacterials. For severe acne, please also consult a dermatologist.
Absolutely. Many customers rotate based on need — Charmeric on oily days, Lavender for sensitive evenings, Coffee scrub once a week for cellulite areas. Read our routine guide for ideas.
Order directly through our shop, or WhatsApp Shelly at +1 (207) 402-7140 for personalized recommendations. We accept all major credit/debit cards, PayPal, and Cash App.
Yes! We work with select boutiques, salons, and retreat centers. Email info@shellygloskincare.com with your business info and quantities needed. Custom gift sets are also available — just message Shelly.
Subscribe to our newsletter from the homepage or footer. You'll get a welcome email with your 20% off code, plus skincare tips and early access to new product launches.
Yes! Free US shipping on all orders over $50. Standard shipping is a flat fee on orders below that.
Most US orders arrive in 3–5 business days via USPS. Orders are typically packed within 1–2 business days. You'll receive a tracking number once your order ships.
Currently we ship within the US only. WhatsApp Shelly for international inquiries — sometimes we can accommodate special requests.
We offer a 7-day return window for unused products in their original packaging. For hygiene reasons, opened soaps, scrubs, and oils cannot be returned. See our full Returns Policy for details.
So sorry to hear that! Send a photo via WhatsApp or email within 48 hours of delivery, and we'll send a free replacement immediately. We pack carefully but accidents happen.
Because we don't use synthetic preservatives, our products have a shorter shelf life than mass-market alternatives — but they're fresher when they reach you. Use within 6 months for best results. Store in a cool, dry place.
Real human responses, usually fast.